October 17th, 2005

work, headset, nerf bat, working


Saturday morning was headed up by Grandma Cinderella Shift Ops Super. N00bs mean minus reports. I was check-in, so a lot of them paraded past me, including from the Figment's desk. Figment hates giving out bad monitor reports.

Sunday morning was Pink Shirt Guy. Boss's day, so I broke out flavored hot chocolate mix from my bribe stash. (I keep a stash of goodies in my backpack to bribe co-workers with. It's useful.) It was a calm day, in general.

The other check-in girl attempted to get me to stay for a second shift. I was thinking about it, sort of. She may well call in Monday, though. Who knows. I'm just hoping to get through this upcoming week in one piece.

They're recruiting for trainers (people to instruct the training classes) at work. I'm guessing that this is to enlarge the department so that one retirement and one serious illness will not bring the department down like it did for this thing, and so that things like last week's fiasco will never be repeated.

I brought this up to the Cute Desk Guy, and we wound up talking about this, that, and the other. I brought up the concept of my "Inner Warrior", and the mess that results when my Inner Warrior comes out in anticipation of playing. He mentioned something that led me to wonder about his mind-hacking capacity, and whether or not I could "come out" as more than single-minded.

Cute Desk Guy has definite potential to be the sort of long-term ally that Neighbor is. (For the newcomers: "Neighbor" is a fellow Alaskan who I've known for going on five years now. He's known of me since I was in high school, since it's a small state and there's only one That Idiot Shawn. He is an ally second only to my Darkside.)
running, bomb tech

(no subject)

... does anyone have a GOOD customer service number for HSBC Auto Finance? I was just on hold for half an hour and then hung up on. I am fed up with this to the point of tears.

They have been calling at hours that are incompatible with my schedule. Most of the numbers that come up on the goddamn caller ID, when called, get a bogus "All circuits are busy" response when called back. I have not yet been able to get to the phone in time to actually talk to a human.

I evidently need an account number to get my number out of their goddamn system. The right account number to call up the record to get my phone number out.

I was going to go in to work for an extra shift today, but that's not happening after this.
  • Current Mood
    crappy crappy
running, bomb tech

Why I am angry:

1) I have been having a rash of these calls, several coming up with bogus "All circuits are busy" messages, at any time of day or night.
2) The phone menus are impossible to navigate through without a valid customer number or SSN; "valid" means "in their system". I had to select something like "validate employment" to speak to a live human being.
3) The phone goon I talked to said it was impossible to take a phone number out of their system without the customer number, and impossible to look up a customer number from a phone number.
4) I broke down in tears at that point and begged to speak to someone who could help me.
5) I got put on hold for half an hour, and then was hung up on (I heard voices in the background and then the click).
6) Their website's listed privacy information toll-free number (866) 806-8012 is not working. http://www.hsbcusa-autoloans.com/ http://www.hsbcusa-autoloans.com/CarLoans/consumer?cmd_ShowPage=Privacy

Oh, now this phone goon says that they CAN look things up by phone number. I told her approximately what had transpired before (that I was told this was impossible, and then put on hold for half an hour and hung up on. [She talked to customer service, verified from them that they COULD do that, I begged the customer service number from her in the case that I had to call again, and then she transferred me. I got the competent phone goon by pressing the auto company calling to deal with customer loan option. Heh. Follow the money.]

customer service: x7050 (she's transferring me)

Well, what do you know. It was in their system. Annnnnnd the account got flagged, the number got blocked, and if I get any more god damn calls from them in the middle of my god damn sleep cycle, I am contacting the god damn BBB or something.

This call was at 8:15 this morning. It is now 10:00. I am still fucking disgruntled.

Collapse )
phone, cordless phone

(no subject)

It rained while I was inside feeling miserable. It smells perfect outside. It is so green in the winter here. Home.
phone, cordless phone

(no subject)

Only 8 minutes yesterday. Not enough to fully make me uncurl, but I relaxed into subspace hard. Somewhere it became forever.
phone, cordless phone

(no subject)

Plasma today. My pulse goes way up on the bus. Despite the rain. Oh, and it seems I'm heartless. Yay readability.
phone, cordless phone

(no subject)

Rain again. I need to try to come to the plasma place earlier on Mondays because of the football. I slip out of phase again.
phone, cordless phone

(no subject)

I feel disconnected from the mass-media maniacs again. Television can't be healthy in massive doses.