January 18th, 2006

work, headset, nerf bat, working

Proposal: "Yelling Room" (written up a good long time ago, typed up now)

Proposal: "Yelling Room"
To: Hell, Inc.
From: A. Lunatic, Phone Goon

Respondents can be difficult, irate, rude, profane, and generally frustrating. They can yell at us, but we can only hang up on them. Additionally, phone goons are expected to remain in control of their tempers and vocabulary while in the interviewing area. This can lead to high amounts of stress on phone goons. Stressed phone goons are not as effective, and productivity drops. And there is only so much stress relief provided by a deep breath and a trip to get a fresh glass of water.

To provide better stress relief for phone goons and thus provide better service for our clients, I propose the creation of a "yelling room" for stress relief of phone goons. The room would be a small, fully soundproofed room conveniently located from the main interview area. After dealing with a difficult respondent, a phone goon could check in with their supervisor and visit the yelling room. Once inside, with the door securely closed to provide full sonic isolation from the interviewing area and any passerby, the phone goon could vent their frustrations by yelling as loud as they cared to.

The two problematic issues that this phone goon can see with creating this resource would be space and cost. There is no space that presents itself that is convenient to the interview area. Thus, it would require careful planning to include such an area. It would also be at no small cost, but it is entirely possible that the savings from less-stressed phone goons could make up for the cost of installation over time.

I hope that this suggestion will be considered with care proportional to the seriousness of the suggestion.
  • Current Music
    Chumbawamba - The Good Ship Lifestyle
fangirl, _schools4303

(filk from waaaaay back in '00 at the mini-SA-con with the Scary Bachelors)

There are cons in the world
There are filkers
There are trekkies and trekkers and then
There are those that follow Voy-a-ger
but--
I've never been one of them
I'm a devout Star Wars fan
and have been since the first time I saw
The dramatic clash of lightsabers
That went on and on until dawn
You don't have to be a true Jedi
You don't have to side with the Sith
You don't need to be a Grey Sider
for the truth of the matter it is:

every legend starts and
every fandom twists...
tricircle

Old shiny/avoid list, typed up and updated a little

This got written up and tacked in a place where it could not be missed after a discussion over a notable disaster of a gift. (I'm still sifting through a pile of papers, and the easiest way to dispose of old papers where the information should be kept but the paper could be tossed is to type them up for LJ.)

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  • Current Music
    Melissa Etheridge - All American Girl
flaming, angry

Got spam.

I got a spam allegedly from Vonage. That pissed me off. I looked up Vonage's spam policy. Zero tolerance, huh? Oh, and forward us any spam so we can deal with it. *snerk*

So I did.

I wonder what would happen, besides better spam filters, if a concerted wave of pissed-off geeks and end-users forwarded spam they got right back to businesses that ought to know better than to advertise like that? Not just webmaster@, or abuse@, but looking up crucial company contacts, ones who would get Really Pissed to find a boxful of spam?
  • Current Music
    Berk Brothers - Track 6
pretty, Francine

Safe.

My fencing-buddy Dave, known variously as that and Dave-in-Germany, is back. He's home. He's out of Iraq. He was there twice. He's out of the Army.

... I think I'm going to go light a candle or something. I didn't realize how much unformed worry there was for him in the back of my mind until I saw him online.

I think this is the first time we've had a chance to chat in two to three years.
  • Current Music
    "What's the matter with chess-piece face?" in my head (MSN chess avatar, oy...)