June 2nd, 2006

x-files, without you, freaky shit, Mulder

Zombie time.

Today was the kind of workday that left me running around and then exhausted. We were closing up May a day late, which totally bites. On the other hand, the phone goons were telling me that they really needed me there yesterday, as they were sure that I would have computer-geniused things all better.

I finally got to go on break at 7:30. $ISSUE_SIDE_JOB dismisses at 8pm on normal days. I got to miss the part where Obso1337 Super noticed that the dialer was about to crash because we had too many people on one task.

One lady's brother had been missing for about a week, and they feared he was dead. She got a call from him on break. It is not part of my normal job duties to hug one of my phone goons who is openly bawling in relief and pent-up reaction, but some days are just not normal.

$SP_ISSUE_SIDE_JOB is grumped with me, because they did not wind up going on break until far too late.

Muttering "...bitch" after the respondent hangs up on you is right out. So is telling the respondent that because they got all nasty with you, you're going to take your time entering the refusal/call results. BAD phone goon. No break card. ...Though I am understanding enough to let someone take a few minutes to collect themselves after they've been told the inevitable consequences should they keep violating company procedures in such a flagrant fashion. Though it should not have been that much of a surprise.

The Used Car Salesman was not on my job today. Happiness is mine.
  • Current Music
    "tonight we fly" (in my head)
phone, cordless phone

Am I is or am I is not running this job?

Metal Dave is running the job tonight. All I have to do is keep an eye on it before he gets here.

In the real world, this translates to a leisurely entry of the relevant data to the spreadsheets and other forms, as this end of the shift is not a one for panic.

The bad situation on the phones the other day, thank goodness, has been acted upon.

Occasionally one of our phone goons runs into a nasty, nasty, nasty situation when dialing. In this case, a child (old enough that breaking into tears at the slightest provocation is unusual) broke down bawling at a question that should not have occasioned tears. Then there were sounds of violence. The phone goon was traumatized. (Understandably so!)

He hadn't the presence of mind to note down the number, but he came to me, and together we wound up piecing together enough information that our Holy Interviewing Programs Geek in back could retrieve the number. The office did a reverse lookup, then asked Directory Assistance for the local non-emergency police number and requested a welfare check.

I just hope that's enough. I had one of those calls once, and that's standard procedure here. ...I hope it isn't made worse.

Metal Dave is not yet here. I don't know if he'll show at three or not. He was supposed to be in at two.

Coffee last night may have been a mistake, but it certainly kept me going. I was *on*. When I am *on* like that, you do not the fuck get in my way. Obso1337 Super was watching the numbers, because that is a lot of watching to do with that many people and that tight of a thing. We still went over in some cells.

I am getting to be geeking about the job now.

Figment nagged me about GoDaddy.

phone, cordless phone

(no subject)

Metal Dave showed up. Yay. Am picking V up from the airport. Hot out tonight. Storm weather. Walking home.
phone, cordless phone

(no subject)

I have a bachelor kitchen. No time to prepare either. At least my sink is clean. I have sandwich fixings and cheesecake.