October 10th, 2007

running, bomb tech

Posted using TxtLJ (http://www.livejournal.com/manage/sms/)

This is the one about connecting through the digital disconnect. Her name is Lovie. Short for Lovelace. She has not answered to Adalaide Grace in so longshe cannot remember when it last was. Anyone who thinks Lovie is supposed to be an endearment is in for a surprise.
teddyborg, geeky


There's this respect and customer service grid that everyone gets judged against. Some of the points on the multidimensional scale:

Attitude. Fury with the product and company are generally OK. Personal spite against a tech who's never personally done you wrong drops you fast. Personal spite against someone who is doing their damnedest to resolve your situation really does not make them want to help you. At all.

Ability to learn. A quick study is better than someone who doesn't get it after showing them ten times.

Willingness to learn. Even if you have to be shown five times, if you're taking notes and really wanting to learn how this works, techs will start bending over backwards to let you meet them even part of the way.

Existing technical clue. More is generally better, but too much of the wrong kind is bad. Half-trained idiots who now know it all are asking to get a punch in the face.

Honesty. If you fucked up, admit it. If you know zilch about computers, admit it. If you think you know what's wrong, be crystal clear about what the exact hard symptoms are and what's your guess about the problem. Your guess may be the very thing, but it may not be.

The existing technical clue thing goes hand in hand with honesty. Pretending to have more technical clue than you do will screw you over fast; being perfectly honest about how much experience you have will be more likely to get someone willing to train you up some, if they're any good at what they're doing.

Cooperation. The tech is the trained professional, in most cases. The way you were trying to do it most likely didn't work. Even if you think you know how, go along with what the tech is telling you to do. Question if necessary, but don't fight about it, and for the love of everything sane and holy, if you do exactly what the tech tells you not to do, and screw it up worse, it is your own fault. Even if you know you're right and the tech is wrong, see point: Attitude about not being a jackass.

Communication. It really helps when everyone is using the right technical terminology and the same jargon to talk about these things. Failing that, there had better be the ability to go back to first principles and describe the things and work out mutually agreeable terminology so we can talk about them. And then there's the ability to describe what's going on over here and what's going on over there...

...yeah, I've been having fun at work. Can you tell? I've been getting really excellent marks on my customer service, because I'm coming at a lot of it from the perspective where eight times out of ten, the customer is undereducated in the field rather than being a dumbass. The ninth time, they're an OK tech themselves, although the tenth time? Dumbass. Not that I try to let on, and I'm a half-decent actor.


True fact: in Arizona, some dumbasses use the carpool lane as a passing lane.

OMG monitor. samurai_ko and her husband upgraded monitors recently; I wound up with her husband's old monitor. It is seriously heavy. I carried it down the stairs and to the car and from the car and up the stairs. On the one hand, it is nice that people offer to help the non-athletic woman with the heavy piece of fragile equipment. On the other hand, WHEN YOU TALK TO THE WOMAN CARRYING THE FUCKING HEAVY MONITOR, YOU ARE TAKING AWAY FROM THE CONCENTRATION SHE IS USING TO KEEP FROM DROPPING IT ON SOMETHING OR SOMEONE. Can't win for the losing, eh? It and I are in one piece, and hcolleen shooed away the people who were trying to be helpful but were People when I was carrying something I wasn't rated for. Didn't screw up my back or anything; may have irritated my shoulder some.

Bitchy Witchy Week has been threatening some. I think I wish it would just go ahead and show up. Spotting is not really my friend.

Weeks have been flying by.

Welcome to the Workplace is not about to wait for NaNo. I may not be going at it very fast, but it is happening despite me. Really.

Our writers group does not really play by the hard NaNo rules. We do shift into higher gear that month, though. And OMG V should be coming back sometime in the winter!

...I forgot when Dawn is coming; I did write it on a calendar, though. I need to bring that calendar over. I have magnets and a refrigerator, and I'm not afraid to use them.

I had a dream where I was kissing a guy. I think he was someone AU, someone familiar. He wasn't main-universe, though. Which is good. I think. I'm due a good cry, but I haven't really had time.

I still need to switch the main phone line over.

I told Traveling Manager about TMBG. I was singing "Birdhouse In Your Soul", which she'd never heard. I told her it was pretty old, and incredibly popular. Which it is. In my universe.

Lovie is a bitch. There are a whole lot of other words for her, but they're not very flattering either. I love her! She's just so delightfully unreliable and manipulative and mouthy and bossy and and and and ... ! (This means that there will be a whole bunch of characters who hate her. I have a tendency to love unlovable characters for their character, while recognizing that I'd probably want to pull an AK-47 on them IRL.) (Where IRL is from internet to face-to-face. Internet people are not all fictional. Book people are, mostly. There's a difference, even though they're both in writing.)

I wore my hair down one day this week. That was enough. It was a tangled mess.

I want to find time to do laundry. I have no idea when that will actually be.