April 17th, 2008

running, bomb tech

Hooray for users!

Checked back on two of my memorable requests today. Both of them had thanks noted, one burbly and the other terse but heartfelt.

The burbly one was one where I'd displayed greater than normal reading comprehension and levels of caring (or at least that's how it came across in the text).

The terse one was where the user hadn't been displaying any kind of levels of reading comprehension in the scrollback, but I had exerted some willpower and some blunt and strong (technically <strong>) language to explain exactly what needed to be done in an effort to force the user past her preconceived mistaken impressions of what the UI meant.

Amazingly enough, it worked.

The LJ volunteers have a habit of informing each other when someone gets a thank-you on a support request. I'm going to suggest to my supervisor that someone institute a quick (just a few seconds) way of being able to do the same for our fellow reps, because it's the sort of thing that spreads goodwill and cheer.
running, bomb tech

Daily randomness of Miss Lunatic

  • 17:32 Waking up. Reluctantly. #
  • 20:42 Scanned random stuff off my desk and in my to-do bin. Feels better! No need to keep the papers when it's just little images you need. #
  • 21:24 Fortune: "Avoid the opposite sex today. ... Yeah, right!" (that last was actually part of the fortune. Standards are declining!) #
  • 21:59 @afuna is the hideous pink dashed border "appealing graphics"? Does it motivate you? #
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