Bastard Operators from Dell: the cussing
Very angry. Stated what I wanted in the bluntest of terms: "A new, 40 gig or better HD sent to me, me shipping the 30gig one back, and I will install it my damn self. I have a fucking screwdriver."
Madwoman got the supervisor, after a lengthy silence where I was afraid I had broken my technician. Supervisor is escalating it.
10 gigs is not much these days, but DAMN.