Azure Jane Lunatic (azurelunatic) wrote,
Azure Jane Lunatic
azurelunatic

Things one finds in the stack of papers that's by the computer!

Back at the end of October, on that random 14-hour Friday, I was walking around wearing two paper signs. Clipped to my badge lanyard was a sign that read, in vivid purple marker:

Need water?
Ice?
Paper?
Sanity?
Let me know!

Darkside wanted to know if they got me for false advertising, for, he said, I could not give sanity to anyone, not having any myself. :-P

Clipped to my spare badge lanyard, which was dangling down my back, I had a sign counting down the number of more interviews we needed that night on that job. The countdown was in turquoise blue sticky notes. It was an evening of so much crack.

One of the Problem Children of days past is coming back in this class of new hires. He left gods know when; we looked him up in the log. He only had one thing in there, but I distinctly remember that he had more. I hope he manages to do better this time. I'm surprised that he was allowed to be re-hired.

Specific verbal instructions are very crucial. It's also crucial to build off pre-existing skills.
Communication is also crucial. Break down things by topic into very simple pieces.
Working solo is better than a bad team, but a good team is better than solo.
Write everything down. Documentation states the issue, what the person knows and investigative steps, what needs to be done, what is already known, and what needs to be known.
Proper addressing is vital. A job name and number is needed when it pertains to a job; sending it to the right e-mail box is a plus as well. It should be readable, and broken up into chunks.

An environment for success has stuff in it:
set standards
coaching
accountability
learning curve for n00bs
praise with the correction
everyone does want to do a good job, after all.
Tell them when they don't meet expectations
People choose to perform or fail.

Documentation shows what we do, expectations, cover our tails in case of problems -- can a person tell from the documentation alone what happened? Show detail; explain. If it isn't documented, it didn't happen.

As you can see, I'm cleaning out my files. It's a set of plastic inbox-things, and periodically they get a little fraught.

Random writing challenge from group, featuring Fuzzy's character and M's word: Kalea turned the toruleous over in her hands. The gem was lovely, the dark shining earthen color of the antique wood passed down from the shipbound. "It's beautiful," she whispered.
Her mysterious companion smiled. "Through it, you can use magic beyond your wildest dreams," he promised.
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