I did hear it right, then. I doubled over laughing. We're not supposed to use "famous person names" as pseudonyms on the phones. However, there's a certain class of famous person name that can go partially undetected for quite a while.
Yes, one of the dayshift phone-goons-pulled-to-assist is interviewing as Jenna Jameson.
Evidently the first person to utterly crack up and lose it when he heard the name was Turbo. I now have a Reputation at work. Not that I didn't before, but I've sort of added to my legend, because I know who Jenna Jameson is (though I've actually never seen any of her films).