So they called Cox and let Cox know "o hay it was our wiring inside the house and we fix0red it".
Interprets this as "plz disconnect our service lol" and obliges.
So stevieg and ailetoile and luminairex and occasionally squidheadjax are without the internets until Cox's sales department opens up and someone can take that nice little scaled-down baseball bat to them. Because OMG. Wow. STUPID.
[~11:30am: They have internets now!!]