At the point when the customer and I were waiting for Dreamweaver to upload, I didn't mind telling her that I had both fingers crossed, a big old smile on my face, and I was sort of bouncing in my chair. When it worked for her, I was just about audible across the whole call center. (Not really, but I did throw my arms up in the air in a victory boogie.)
She'd already called twice before with FTP scariness. I don't think she'll call again with an FTP problem. She went from confused and worried and a little frightened and a little mad to delighted and confident, and also confident in her ability to learn new stuff if it's explained right. And she knows about offsite backups now.
I had two hour-long calls today, so those sort of dominated my day. The first one involved a fundamental misunderstanding of one of the product/services, and more time was actually spent on the misunderstanding than on the actual technical problem.
There were also a lot of domain oddnesses. Verisign was having whois problems, which probably accounts for some of the insanity, but not all of it.
Sunday morning was amazingly smooth -- we were out the door and everything was awesome. This morning was the day it all fell apart. I forgot my badge;
Ahh, life. Never boring. (Tomorrow? Leaving early. Refueling time. And Vash really needs to get his starter looked at. No idea when I can, though. Alas!)