Yesterday at work, a fellow called in about an email message stuck in the inbox. (It happens from time to time.) There is a procedure for dealing with this. It involves sending an instant message to the Smoking Red Cube Badge Guy and having him do a thing. So that's what I did. "Go ahead and refresh it," I said cheerfully. "I don't know what magic wand you waved, but it's gone!" the guy on the other end of the phone said. "The right one," I said smugly.