- What, specifically, is wrong, which is sometimes not the geek's responsibility to track down as long as they're reporting the symptoms accurately.
- How they know it (or something) is wrong, which can be expanded to include
- The symptoms they have observed
- The person to talk to about diagnosing these things
- How urgent this issue is
- How it should be fixed, which can be expanded to include some items, but is sometimes not within the geek's realm of knowledge or responsibility.
- The technical details involved in fixing it (note that for some things there can be several possible ways, all of equal or similar merit)
- The person who will know the technical details involved in fixing it
- The skill set describing a person who will know the technical details involved in fixing it
- How it will behave when it is fixed, which is sometimes merely "Not broken!"
Everything else in a possible "dialog", including the phrase "opening up a dialog" is probably marketing babble, and not considered relevant to getting the bloody problem fixed.
This can extend to social issues, which makes things even more fun when there's no clear technical solution.